This Returns & Refunds Policy is issued by SpareHub (Pty) Ltd, operator of sparehub.co.za. It explains how SpareHub handles incorrect, damaged, or unwanted parts supplied following an enquiry or order arranged via WhatsApp, EFT payment, and collection.
Incorrect Item Supplied
If we supply a part that does not match what you ordered or enquired about, please contact us as soon as possible via WhatsApp. We will arrange a correction, exchange, or refund at no cost to you, once the incorrect item has been confirmed and returned in the condition it was supplied.
Damaged or Defective Items
If a part arrives damaged, or is found to be defective, please contact us via WhatsApp with a description and, where possible, photos of the item and its packaging, along with your relevant vehicle information. We will assess the issue and arrange a repair, replacement, or refund as appropriate, in line with your rights under the Consumer Protection Act, 68 of 2008.
Ordered the Wrong Part / Vehicle Fitment Verification
Our Shop by Vehicle tool and product fitment information are designed to help you identify a compatible part, but final compatibility can still depend on details specific to your vehicle (such as VIN/chassis number, engine variant, production date, or OEM part number). We strongly encourage you to confirm fitment with us — including your OEM number or VIN where possible — before your enquiry is finalised. If you have independently selected an incompatible part despite the product information supplied, a return will be assessed based on the condition of the product, whether it has been installed or used, its packaging, its resale condition, and applicable consumer law. We do not apply an automatic blanket refusal — please use the vehicle finder and contact us whenever fitment is uncertain.
Returns Process
To start a return, contact us via WhatsApp with your order/enquiry details and the reason for the return. As SpareHub currently operates on a collection-only basis, please arrange the return with us before bringing the item back.
Condition of Returned Goods
For discretionary, non-defect returns, we will consider whether the product is unused, uninstalled, undamaged, complete with all original components and accessories, and in a condition suitable for resale. These conditions do not apply to genuine defective-product returns, which remain subject to your statutory rights.
Proof of Purchase
Please retain your invoice, quotation, or WhatsApp conversation confirming your enquiry/order, as this will be required to process any return, exchange, or refund.
Return Timeframe
SpareHub has not adopted an additional fixed return period beyond what is required by applicable South African consumer law. If you wish to return an item, please contact us via WhatsApp as soon as reasonably possible after discovering the issue. Any applicable manufacturer or supplier warranty period applies in addition to your statutory rights. This policy may be updated if SpareHub later adopts a voluntary return period.
Refund Method
Where a refund is approved, SpareHub will confirm the applicable refund process with you directly. As our current payment method is EFT, refunds will generally be made via EFT to a bank account you confirm with us. We do not offer instant refunds and cannot guarantee a fixed banking turnaround time, as this depends on your bank.
Exchanges
Where you would prefer an exchange for the correct part rather than a refund, let us know via WhatsApp and we will confirm availability and any price difference.
Non-Returnable Items
Some products may be subject to lawful restrictions on return depending on their nature, condition, installation or use, or manufacturer requirements — for example, items that have been installed, used, or specially sourced for your vehicle. Any specific restrictions applicable to a particular product will be communicated to you before your order is confirmed, where required. This policy does not exclude or limit any right you have under the Consumer Protection Act that cannot lawfully be excluded.
Warranty Claims
Where a part carries a manufacturer or supplier warranty, please contact us via WhatsApp with your proof of purchase and a description of the fault. Warranty terms vary by manufacturer, supplier and product, and we will guide you through the applicable process once we have these details.
Collection of Returned Items
As SpareHub currently operates on a collection-only basis, there is no courier or delivery return process at this time. If a return, exchange, or refund is agreed, please contact us via WhatsApp before bringing the item back so we can confirm the arrangement with you. For returns arising from an incorrect, damaged, or defective item supplied by SpareHub, no cost will be charged to you for returning the item.
Contact Us About a Return
For any return, exchange, or refund query, please contact SpareHub via WhatsApp or email info@sparehub.co.za, using the details on our Contact page, including your order/enquiry reference and a description of the issue.