Last updated: 23 August 2026
SpareHub respects your privacy and is committed to protecting the personal information that you provide when using our website, contacting us, making a product enquiry, or using services that may be offered through SpareHub.
This Privacy Policy explains how personal information is collected, used, stored and protected when you use sparehub.co.za.
This policy is intended to support our obligations under the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African law.
1. Who We Are
SpareHub operates the website sparehub.co.za, an automotive spare-parts catalogue and product enquiry platform that may also provide online purchasing facilities in the future.
For privacy-related enquiries, customers may contact SpareHub using the contact details published on our Contact page.
The responsible party for this website is SpareHub (Pty) Ltd. Our Information Officer is Hasan Amra. For privacy-related enquiries, you may contact us at info@sparehub.co.za.
2. Personal Information We May Collect
The information we collect depends on how you interact with SpareHub.
It may include:
- your name;
- telephone or mobile number;
- email address;
- information you voluntarily provide in an enquiry;
- vehicle information such as make, model, generation, engine or other fitment information;
- product information associated with your enquiry;
- WhatsApp enquiry information;
- IP address and basic technical information generated when accessing the website;
- information necessary to maintain website security and diagnose technical problems; and
- if online purchasing is introduced, billing, delivery, order and customer-account information required to process transactions.
We aim to collect only information that is reasonably necessary for the relevant purpose.
3. Vehicle and Product Searches
SpareHub provides tools that help customers search for automotive parts by vehicle, category, brand, product information and other criteria.
Vehicle selections and search terms may be processed by the website to identify potentially compatible products.
Vehicle information submitted through the website does not necessarily identify you personally unless it is combined with information such as your name, telephone number, email address or enquiry details.
4. WhatsApp Enquiries
SpareHub provides WhatsApp links that allow customers to enquire about products.
When you choose to contact SpareHub through WhatsApp, information contained in your message may include:
- your WhatsApp/mobile number;
- your WhatsApp profile information made available through the service;
- the product you are enquiring about;
- the product SKU or other part information;
- vehicle information;
- photographs or documents you choose to send; and
- any other information you voluntarily include in the conversation.
WhatsApp is a third-party service operated independently from SpareHub. Your use of WhatsApp is also subject to the privacy practices and terms applicable to that service.
5. How We Use Personal Information
We may process personal information for purposes including:
- responding to product enquiries;
- assisting with automotive part identification and fitment;
- communicating with customers;
- providing quotations or product information;
- processing future online orders where applicable;
- providing customer support;
- maintaining records relating to enquiries or transactions;
- operating and securing the website;
- preventing misuse, fraud or security incidents;
- complying with applicable legal and regulatory requirements; and
- improving our products, catalogue and customer service.
We will not intentionally use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law.
6. Providing Personal Information
Where you contact SpareHub or request assistance, certain information may be necessary for us to respond effectively.
For example, we may require vehicle information to help identify an appropriate spare part or contact information so that we can respond to an enquiry.
You are not required to provide information that is unnecessary for the relevant service. However, if information reasonably required to process an enquiry or transaction is not provided, we may be unable to complete that request.
7. WooCommerce and Future Online Orders
SpareHub uses WooCommerce as part of its website infrastructure.
The website is currently being developed primarily as an automotive parts catalogue and enquiry platform. Online purchasing functionality may be activated in the future.
If online ordering is enabled, we may collect information necessary to process and administer orders, including:
- customer name;
- contact details;
- billing information;
- delivery information;
- products ordered;
- order history;
- payment-related transaction information; and
- customer-account information where accounts are enabled.
Payment-card or banking information may be processed by an authorised third-party payment provider rather than being stored directly by SpareHub.
This Privacy Policy will be reviewed when online payment and delivery functionality is activated.
8. Cookies and Technical Information
The website may use cookies and similar technologies required for WordPress, WooCommerce, website functionality, security, user preferences and session management.
At the date of this policy, SpareHub does not intentionally operate an active website analytics service through Google Site Kit.
If analytics, advertising or additional tracking technologies are introduced later, this policy and the site’s cookie configuration should be updated accordingly.
You may also be able to control or delete cookies using your browser settings. Disabling essential cookies may affect some website functionality.
9. Third-Party Services
SpareHub may rely on third-party service providers to operate the website and communicate with customers.
These may include:
- website hosting providers;
- WordPress and WooCommerce infrastructure;
- website security and backup services;
- WhatsApp;
- email service providers;
- payment providers if online payments are introduced;
- delivery or logistics providers if online fulfilment is introduced; and
- professional or technical service providers where reasonably necessary.
Where personal information is processed by service providers on our behalf, we take reasonable steps appropriate to the circumstances to ensure that the information is handled securely and for legitimate purposes.
Some third-party providers may process information outside South Africa. Where applicable, cross-border processing will be handled subject to POPIA and applicable legal requirements.
10. Sharing Personal Information
SpareHub does not sell customers’ personal information.
Personal information may be shared where reasonably necessary with service providers or other parties involved in providing a requested service.
Information may also be disclosed where:
- required by law;
- required by a court or lawful authority;
- necessary to establish, exercise or defend legal rights;
- necessary to investigate or prevent fraud or unlawful activity; or
- reasonably necessary to protect SpareHub, its customers or its systems.
11. Information Security
SpareHub takes reasonable technical and organisational measures appropriate to the nature of the information being processed to protect personal information against loss, misuse, unauthorised access, alteration or unlawful disclosure.
No internet-based system can guarantee absolute security. We therefore continually consider appropriate safeguards as our website and services develop.
12. Retention of Information
Personal information will not knowingly be retained for longer than reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.
The appropriate retention period may depend on the type of information involved, the reason it was collected and any applicable legal, accounting, tax, warranty or dispute-resolution requirements.
When information is no longer required, reasonable steps will be taken to delete, destroy or appropriately de-identify it where applicable.
13. Accuracy of Personal Information
We take reasonably practicable steps to keep personal information accurate and relevant for the purpose for which it is used.
Customers are encouraged to notify SpareHub if information they have provided is incorrect or has changed.
14. Your Rights Under POPIA
Subject to applicable law, you may have the right to:
- ask whether SpareHub holds personal information about you;
- request access to personal information held about you;
- request correction or updating of inaccurate information;
- request deletion or destruction of personal information where legally appropriate;
- object to certain processing of your personal information;
- withdraw consent where processing relies upon consent, subject to applicable legal consequences; and
- lodge a complaint with South Africa’s Information Regulator.
Requests may be subject to identity verification and applicable legal requirements before information is disclosed, amended or deleted.
15. Direct Marketing
SpareHub will comply with applicable requirements relating to electronic direct marketing.
A product enquiry or customer-service conversation does not automatically mean that you have agreed to receive unrelated marketing communications.
Where consent is legally required for electronic marketing, we will seek the appropriate consent.
Where applicable, customers will be given a reasonable method of opting out of future marketing communications.
16. Children’s Personal Information
SpareHub’s products and services are not specifically directed at children.
We do not intentionally seek to collect children’s personal information through the website except where legally permissible and reasonably necessary.
17. External Links
The SpareHub website may contain links to third-party websites or services.
SpareHub does not control the privacy practices of independent third parties. Customers should review the privacy information provided by those services when leaving our website.
18. Security Incidents
If SpareHub becomes aware of a compromise involving personal information, the matter will be investigated and handled in accordance with applicable legal obligations.
Where POPIA requires notification to the Information Regulator and affected data subjects, appropriate notifications will be made.
19. Changes to This Privacy Policy
SpareHub may update this Privacy Policy as the business, website, technology or applicable legal requirements change.
The latest version will be published on sparehub.co.za with an updated revision date.
Material changes should be reviewed particularly when SpareHub introduces new functionality such as online payments, customer accounts, delivery integrations, analytics or advertising technologies.
20. Contacting SpareHub About Privacy
For questions concerning this Privacy Policy, your personal information, or a request relating to your rights under POPIA, please contact SpareHub using the details provided on the Contact page of sparehub.co.za.
Responsible party: SpareHub (Pty) Ltd. Information Officer: Hasan Amra. Privacy email: info@sparehub.co.za.
You may also lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.